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Level 2

Estate Agent and Property Services | City & Guilds Certificate in Customer Service


This is a one-year course combining customer and property services, providing an excellent foundation in the skills and knowledge required for a career in this industry. The property sector offers lots of opportunities with the market continuing to grow throughout the pandemic and house prices increasing at their fastest rate for more than a decade (source: BBC News, June 2021).
As part of the programme of study, you will undertake four units of study which cover key topics to move into the industry. This nationally-recognised qualification is accredited by Propertymark Qualifications, the UK’;s specialist awarding organisation.


    At least three GCSEs grade 4 (C) or above, including English Language.

    If you do not have these grades, you can start on Level 1 Get Started, or Level 2 Business.

    *FREE* Online short courses

    Make the most of these extraordinary times and gain a nationally-recognised qualification. A short online course is a significant first step to improving your skills and achieving your career goals.

    Financial support

    The applicable fees for this course, including any available discounts, will be listed in the information above.

    How to apply

    Once you have created an account, you can easily apply to your chosen course and track the status of your application at any time.


    Step 1

    Set Up Your Account

    You’ll be prompted to create an account which will allow you to log in to our Application Tracker website whenever you wish. This will provide you with important information and you can also track the progress of your application.

    Step 2


    Complete each step of the application form and then submit your completed form. We’ll let you know when we’ve safely received it with an acknowledgement email.

    Step 3

    Application Review Meeting

    Before offering you a place at college, we’ll meet with you (either in person, by telephone or online). We’ll send you a link to our booking page where you can select a time that’s convenient for you.

    Step 4

    Accept Your Place

    Offers will be sent to you via the email address you have provided. The offer will be conditional, based on predicted GCSE grades. You’ll need to accept your offer within 14 days to secure your place.

    Step 5

    What next?

    Once you receive your GCSE results, you’ll need to get in touch with the college to inform us of them and start your enrolment process.


    If you want to find out more about what Brigton MET has to offer why not join us at our next open day.
    Visit our one of our specialist campuses to see our industry-standard facilities and meet our expert tutors.